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English for Retail Sales

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Target Group

Store staff
Supervisors
Managers

Key Content

English for Customer Service
Product information
Colour size and pattern
Cross-selling and up-selling
Alterations
Accessories
Taking payment
Dealing with complaints
Answering the phone and taking messages
Listening and pronunciation skills

Outcomes

Give information about products
Handle routine sales transactions
Provide good customer service in the store

Methodology

Instructor-led classroom tuition
Retail demonstrations and examples
Retail role-plays
In-store simulations
Instructor feedback

Delivery

Max number of trainees: 15
20/25 x 2 hour sessions (40 or 50 hours)
Available at 3 levels:
Pre-Elementary
Elementary
Pre-Intermediate

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Contact Us

555 SSP Tower, 11th Floor Sukhumvit 63 (Ekkamai), Klongton, Vadhana, Bangkok 10110
Tel: 027114170 - 3 Fax: 027114174

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